Samuel Higgins

Sodexo Live! / 1711 by Ascot — Ascot Racecourse · Hospitality / Events / Racecourse Operations

• Own configuration, administration and operational delivery of the KAPPTURE EPOS estate — terminals, outlets, menus, pricing, sessions, users, stock locations and workflows
• Manage EPOS deployment and readiness for major events including Royal Ascot, scaling to approximately 750 terminals across 180 outlets and 35 operational sites
• Coordinate EPOS support teams alongside KAPPTURE engineers and third-party technology suppliers during major events
• Manage integrated and standalone payment solutions including FreedomPay, Global Payments, Worldpay and Stripe
• Support financial reconciliation between EPOS sales, payment providers, settlement reports and operational reporting
• Analyse discrepancies across sales, tenders, settlements, stock and payment data
• Develop automated reporting and internal tools using APIs, SQL, C#, Excel and databases
• Design and maintain reporting covering revenue, payment reconciliation, stock, forecasting and event performance

LEGOLAND Windsor Resort · Visitor Attraction / Hospitality

• Managed day-to-day operations across multiple food and beverage outlets
• Led and developed large operational teams in a fast-paced visitor attraction
• Managed staffing levels, rotas, labour allocation and deployment
• Monitored revenue, budgets, forecasts, KPIs and labour expenditure
• Managed ordering, stock control and operational availability
• Reviewed menu pricing, product costing and commercial performance
• Managed outlet standards, health & safety and operational compliance
• Supported recruitment, training and employee relations

The Prince Albert · Pub / Restaurant / Hotel

• Supported day-to-day operation of the hotel, restaurant and bar
• Managed business systems including booking platforms, hotel systems, website administration and operational software
• Administered systems including OpenTable and QuickBooks
• Managed financial reconciliation, cash controls and operational reporting
• Managed staff rotas, labour deployment and operational requirements
• Supported budgeting, purchasing and cost controls
• Managed health & safety, compliance and operational procedures
• Supported payroll-related processes and staff tips administration